Payment and Cancellation Policy

Payment Policy

Payment is required at time of booking to guarantee your reservation.

Cancellation Policy

For reservations of less than 4 scooters or for any reservation with a rental duration of less than 1 day:

  • A full refund will be provided if the reservation is cancelled at least 72 hours before the reserved rental time.
  • Cancellations received within 72 hours of the reserved rental time are non-refundable.

For reservations of 4 or more scooters or for any reservation with a rental duration of 1 day or longer:

  • A full refund will be provided if the reservation is cancelled at least 15 days before the reserved rental date.
  • Cancellations received within 15 days of the reserved rental date are non-refundable.

Cancellations due to the renter’s failure to meet the rental requirements, including lack of a valid driver's license, as described in our Terms and Conditions are the renter’s responsibility and full value of the rental will be forfeited.

Refund Policy Due to Inclement Weather

We provide a full refund in the event of rain (or snow!) and/or temperatures below 10 degrees. The decision to provide a weather-related refund will be made no earlier than 24 hours before the scheduled rental time and no later than 1 hour before the scheduled rental time based on actual and/or forecasted weather conditions.